Shipping policy
Thank you for choosing JMS Firewood. We are committed to providing you with a seamless and convenient shopping experience. Please review our shipping policy below for information on our local delivery services in Virginia, Maryland, and Washington D.C.
Local Delivery Area: We currently offer local delivery services exclusively within the following areas:
- Northern Virginia
- Richmond
- Washington D.C.
- Maryland
Delivery Schedule: Our delivery team operates on the following schedule:
- Monday through Friday: 8:00 AM - 8:00 PM
- Saturday: 8:00 AM - 3:00 PM
- We do not offer delivery services on Sundays or major holidays.
Delivery Timeframe: We strive to ensure your order reaches you promptly. You can expect your delivery to arrive within 3 days from the time your order is confirmed. Please note that delivery times may vary based on factors such as order volume and location within our service area.
Delivery Fees: We offer free delivery fees based on your location within our service area.
Order Tracking: We provide order tracking to keep you informed about the status of your delivery. You will receive an email confirmation with a tracking link once your order has been dispatched.
Delivery Requirements: To ensure a successful delivery, please make sure of the following:
- Provide accurate delivery details during checkout, including your full address, contact number, and any specific delivery instructions.
- Ensure someone is available to accept the delivery during our scheduled delivery hours.
- In cases where the delivery cannot be completed due to unforeseen circumstances, our team will make one additional delivery attempt. If delivery remains unsuccessful, please contact our customer support for further assistance.
Contact Us: If you have any questions or concerns regarding your delivery please do not hesitate to call or text at 703-239-3520